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Member Help Centre
Read FAQs & Answers from the Kynd Team
I'm new... tell me more about Kynd?
Become a free Member. How do I signup?
Can I signup to book for family or friends?
Can I signup as a Support Coordinator (CoS)?
Can I also signup as a Support Worker?
Safety & Trust
How does Kynd help ensure safety & trust?
What screening do Support Workers pass?
Do all Support Workers have qualifications?
How does Kynd keep our information safe?
How do I download Kynd's Mobile App?
How do I turn on In-App Push Notifications?
How do I find / match with Support Workers?
How do I manage Support Visits in the App?
I've forgotten my password. Can you help?
How would I cancel a Visit using the App?
How do I start a chat?
How do I add new support bookings?
What are the costs of support services?
Can I negotiate rates with Support Workers?
How do I pay for support visits booked?
What is Kynd's cancellation agreement?
What if a Worker asks to be paid directly?
What insurance is included for Members?
What does our Kynd insurance not cover?
Are Carers / Support Workers also insured?
Can I ask for assistance with medication?
Is injury and property damage covered?
I'm not yet on NDIS - can I still use Kynd?
Is Kynd a Registered Provider with NDIS?
Will I need to setup a Service Agreement?
Can I 'BYO' my existing Support Workers?
Can all / any NDIS Participants use Kynd?
How do I setup a Self Managed pay type?
How do I setup a Plan Managed pay type?
I am 'NDIA Managed'. Can I still use Kynd?
How can I find the right Support Workers?
What are free 'Meet & Greets' interviews?
What type of support services are available?
Can I setup ongoing support and rosters?
Can I hire for one-off or short-term needs?
Is there a minimum number of visit hours?
What if there’s no Support Workers nearby?
What if a Support Worker isn't working out?
Home Care Package
Can I pay for Carers with my Package funds?
What is a 'Self Managed' Home Care Package?
How is Kynd cheaper for Home Care Packages?
I'm waiting for my package. Could I use Kynd?
Coronavirus (COVID-19) Guide
Can I meet someone in person for help?
I have a question that's not listed here?